Case Studies

How Thrive Enforced Contract Terms to Eliminate Unauthorized Surcharges

Multiple Properties on Thrive Contract

Multiple properties under Thrive's contract were billed 'Fleet maintenance and logistics surcharges' by their elevator service provider — charges that were expl…

How Thrive Protected St. Martha's Village from Unjustified Elevator Maintenance Overcharges

St. Martha's Village (Senior Living Community)

St. Martha's Village, a senior living community managed by Silver Tree Residential, received a questionable invoice from their elevator provider claiming charge…

How Thrive Saved Alameda West From a 3-Month Elevator Delay

Alameda West (Westdale Real Estate)

Elevator #2 at Alameda West had been out of service for over two months. The provider repeatedly missed promised service dates, claiming they were waiting on cu…

How Thrive Saved Arminta Apartments $38K on a Covered Rope Replacement

Arminta Apartments (Solari Enterprises)

Arminta Apartments received a $38,495 proposal for rope replacement from their elevator provider. The city inspector had flagged the ropes, making it an urgent …

How Thrive Saved Bridge Property Management $83K on an Unnecessary Belt Replacement

Bridge Property Management — Riverbend on the Charles

Bridge Property Management received an $83,309 proposal for belt replacement on a 5-stop MRL elevator. The provider argued that while the contract covered 'rope…

How Thrive Saved Silver Tree $220K on an Unnecessary Cylinder Replacement

Silver Tree (Multifamily Apartment Community, Orlando)

Silver Tree faced a $230,000 proposal for a full cylinder replacement on a seven-stop hydraulic elevator. The provider claimed a leak required complete replacem…

How Thrive Prevented an Overcharge on Elevator Troubleshooting at Harlow River Oaks

Westdale Real Estate — Harlow River Oaks Apartments

After a fire department rescue from a stuck elevator, the provider submitted a $3,530 proposal to evaluate damage and unjam the door — billing at rates that did…

How Thrive Saved Westgate on University $4,248 on an IO Board Replacement

Westgate on University (Student Housing, Westdale)

Westgate on University received a $4,248 proposal for an IO board replacement after an unexpected elevator car shutdown. The property management team was prepar…

How Thrive Saved Creek Valley Retirement Community $5K and Waived a $10K Deposit

Creek Valley Retirement Community (Senior Living)

Creek Valley Retirement Community was facing a significant repair proposal along with a deposit requirement from their elevator service provider — a double fina…

How Thrive Saved Eden Housing — Reilly Station $13,819 on a Covered Repair

Eden Housing — Reilly Station (Fremont, CA)

Eden Housing received a proposal for repair work at Reilly Station that totaled nearly $14,000. The property management team was uncertain whether the charges w…

How Thrive Prevented a $1,532 Unnecessary Elevator Repair Charge for Country Club Village

Country Club Village (Senior Living Community)

Country Club Village received a $1,532 proposal to remove and replace a light curtain on their elevator equipment. The property manager was unsure whether to pr…

How Thrive Saved Silver Tree Residential $4,127 on an Unjustified Elevator Invoice

Silver Tree Residential — Jamestown Westerberg Tower

Silver Tree Residential received an unexpected $4,127 packing invoice from their elevator provider. The Manager of Portfolio Assets was unsure whether the charg…

How Thrive Saved McDermott Park $17K on STM Belt Replacements

McDermott Park (TAM Residential)

McDermott Park received a nearly $17,000 proposal for STM belt replacements on Elevator 1. Under the property's previous agreement, which excluded major compone…

How Thrive Saved Azul Lakeshore from Unnecessary Elevator Repair Costs

Azul Lakeshore (Greystar)

Azul Lakeshore faced a massive proposal claiming water damage had compromised brakes, sheaves, and ropes — requiring immediate replacement of all components. Th…

How Thrive Saved Westdale Greenvue 50% on Third-Party Inspection Fees

Westdale Greenvue (Multifamily Apartment Community)

Westdale Greenvue needed a 5-year full load test on 5 elevators. Their service provider submitted a proposal that included coordinating a third-party Qualified …

How Thrive Saved Young America / Patriot Station $24K on an Unnecessary Upgrade

Young America Realty — Patriot Station

Young America Realty received a proposal for an elevator upgrade at Patriot Station totaling $24,000. The provider presented the upgrade as necessary, but the p…

How Thrive Prevented a $100K Overcharge at Village on 5th

Village on 5th

Village on 5th was presented with a proposal that would have resulted in a $100,000 overcharge for elevator work. The scope and pricing were not aligned with th…

How Thrive Prevented an Unnecessary Upgrade for Westdale Greenvue and Encore at Buckingham

Westdale Greenvue & Encore at Buckingham

Both Westdale Greenvue and Encore at Buckingham received proposals for elevator upgrades that the service provider presented as necessary. Thrive was engaged to…

How Thrive Saved Beckett $14K Per Car on Elevator Modernization

Beckett (Multifamily Apartment Community)

Beckett received modernization proposals priced significantly above market rate. The per-car cost was inflated beyond what competitive bidding would have produc…

How Thrive Prevented a $35K+ Unnecessary Repair at Chelsea at Juanita

Thrive Communities — Chelsea at Juanita

Chelsea at Juanita received a repair proposal exceeding $35,000 for work the provider claimed was urgently needed. Thrive was asked to evaluate the proposal bef…

How Thrive Saved Icon at Rosecrans $2,022 on an Out-of-Scope Repair

The Pacific Company — Icon at Rosecrans

Icon at Rosecrans received a proposal for an out-of-scope repair. While the work itself may have been necessary, the pricing included rates and line items that …

How Thrive Secured a Labor Rate Discount for Grady Management — East of Market

Grady Management — East of Market (Mixed-Use Property)

East of Market, a mixed-use property managed by Grady Management, needed a repair that fell outside the scope of their maintenance agreement. The initial propos…

How Thrive Secured a Labor Rate Discount for Premier Point North

Premier Point North (Multifamily Apartment Community)

Premier Point North was being billed at standard labor rates for repair work, despite having an existing relationship with the elevator service provider that sh…

How Thrive Removed 8 Hours of Excess Labor from a Proposal for TMO — Albany Terrace

TMO — Albany Terrace (Multifamily Apartment Community)

TMO's Albany Terrace property received a repair proposal that included 8 hours of labor that Thrive identified as excessive and unjustified for the scope of wor…

How Thrive Negotiated Savings on a Check Valve Proposal for RLC Creek Valley

RLC Creek Valley (Senior Living Retirement Community)

RLC Creek Valley received a proposal for a check valve replacement. The pricing was above what Thrive considered reasonable for the scope of work, and the clien…

How Thrive Removed Excess Labor from a Multi-Unit Quote for Doubletree St. Paul

Peachtree — Doubletree St. Paul (Hotel Property)

The Doubletree St. Paul hotel received a multi-unit elevator quote that included labor charges Thrive identified as excessive relative to the actual scope of wo…

How Thrive Saved SmartStop Self Storage $3,645 Through Invoice Audit

SmartStop Self Storage (Commercial Property)

SmartStop Self Storage received an invoice from their elevator service provider that contained charges Thrive identified as inconsistent with the property's con…

How Thrive Prevented an Unauthorized Surcharge for Silver Tree Residential — Hillsboro Plaza

Silver Tree Residential — Hillsboro Plaza

Hillsboro Plaza, managed by Silver Tree Residential, received an invoice containing a surcharge that was not authorized under the property's elevator maintenanc…

How Thrive Removed an Erroneous Invoice for WRH Realty — Allure

WRH Realty Services — Allure (Multifamily Apartment Community)

WRH Realty Services received an invoice for Allure that Thrive determined was issued in error — the charges did not correspond to any work performed or any cont…

How Thrive Resolved Disputed Invoices for Streetlights Multifamily

Streetlights (Multifamily Apartment Community)

Streetlights received two disputed invoices from their elevator provider. The legitimacy and accuracy of both invoices were in question, and the property manage…

How Thrive Resolved a 1-Month Elevator Delay at Capital Oaks Retirement Resort

Capital Oaks Retirement Resort (Senior Living)

Capital Oaks Retirement Resort experienced a one-month elevator outage with an unresponsive service provider. For a senior living community, elevator downtime c…